Common Problems Faced by Electric Tobacconists
Welcome to Electric Tobacconist USA! This is the small independent e-commerce company based in Columbus, OH that specializes in handcrafted tobacco and accessories. It’s mission is to create quality, economical, fun, nicotine-free and exciting products for both casual smoker and the serious enthusiast. If you are looking for an awesome solution to relax or kick back, try a cigarette.
As with any new business, there will be some bumps along the way and Electric Tobacconist USA has encountered its fair share of problems along the way. For example, having less online sales delayed the start of online orders significantly for the initial half a year. Luckily, the delay didn’t last long and orders started moving again.
The delay also meant we weren’t in a position to provide our regular customers with the biggest discount to celebrate our six month anniversary as an organization. As it works out, the delay was not as a result of economy, but to an issue with Brightpearl’s end of the year shipping plan. Ultimately, the issues with the shipping system were enough to essentially put us on our guard for the next six months once we planned for the next quarter of our year.
Unfortunately, we didn’t have enough time to prepare, as we were behind on many orders for the second half of the entire year. Thankfully, after reviewing our data, we realized that we could pretty much count on the electric tobacconist to meet up our future orders. After we received the order volumes, we started making repairs and improvements to your online store. Things were looking good, but things were still not quite there. We had to learn how to better advertise and market our e cigarettes and vaporizer products to improve the fascination with them.
We are happy to report that this quarter, we saw a dramatic increase in our sales. It appears that nearly all our customers are responding positively to our recent marketing efforts and that people are increasingly being welcomed back by the vapor marketplace. However, despite this welcome return, we are unfortunately experiencing some unprecedented volume increases in our customer service department. That is something we will have to address over the next half a year.
In addition to an increased amount of sales and new customers, we are also now seeing more negative reviews about our business than ever before. The unfortunate news is that people have recently been targeted by a group of local “rogue” business vandals, who unfortunately caused some physical damage to our storefront. While our storefront was severely damaged, we’ve been able to operate it with a minimal degree of service, while awaiting repairs to be completed. Unfortunately, this has forced us to extend the time of time that people are providing free expedited shipping for most orders.
Among the other areas we’ve seen an increase in recently is in the amount of people calling our hotline and requesting service. More often than not they are reporting issues with either the product or their receipt. It’s unfortunate that many of these individuals don’t realize that people have a returns policy in place. Because of Juul Compatible Pods this policy, we have been overwhelmed with the number of calls and emails we are receiving. It’s clear that we are currently experiencing an increased amount of calls and reports from our valued customers. Regardless of the inconvenience, we are always glad to provide in-kind services like a refund, replacement or money-back guarantee, as a way to ensure their satisfaction.
Beyond the above news-report topics, you can find other important issues we have witnessed recently. For instance, among our local stores experienced an influx of customer inquiries following the Thanksgiving weekend. While it’s unclear if this impacted our business, one employee implied that it may have. As a result, we’ve implemented a crisis replacement policy in place for several electric Tobaccconists, no matter their holiday status. While this hasn’t prevented us from experiencing customer concerns and reports, it has significantly reduced the volume of questions we receive when it comes to our products.
Recent press accounts reveal electric Tobaccconists struggle to cope with extended repair times. We regret to share, but it is the reality of owning a retail business, even one focused on providing exceptional customer support. While our goal remains to strive for continuous improvement also to continually improve our customer experience, we have been taking every step necessary to address any issues our customers could have. As well as hiring additional staff, we have also implemented several measures that reduce the impact of potential late or damaged shipments on our revenue stream.